When booking online, please read and accept the following terms of our Fair
Trade Contract in order to continue with your purchase of an Apple Vacation. If
you cancel for any reason within 30 days of departure and have not purchased
Apple Vacations AV-OK Total Vacation Security Plan you will be subject to 100%
cancellation penalty. Cancellations 44-31 days will be subject to a $125 per
person penalty and outside of 45 days there is a $45 per person penalty. For
land only and scheduled air packages the cancellation penalty is a $45 Apple Fee
plus applicable hotel and airline penalties. When a cancellation is made during
a penalty period and you purchase the AV-OK Total Vacation Security plan your
cancellation fee will be refunded in Apple Vacations travel certificates with
the balance of the refund made in the original form of payment less the
non-refundable AV-OK plan payment.
Your Contract with Apple Vacations
1. Bookings and Payments
All that is required to reserve your vacation is a signed booking form and the
applicable deposit per person, plus the AV-OK plan payment (if selected). The
balance due must be paid at least 45 days before departure (for bookings within
45 days of departure, full payment is due at time of booking). Full payment by
credit card is required at time of booking for bookings made directly on our
website, applevacations.com. Bookings for travel Dec. 22 through Dec. 27 will
require payment in full by October 15. For certain holiday departures, full
payment is due 60 days prior to departure. We reserve the right to treat the
booking as cancelled by you if the balance due is not paid on time. Deposit
requirements: For vacation packages utilizing published airline tickets, full
payment of the air portion of the package is required at the time of guarantee
(credit cards only); for vacation packages using contracted scheduled air, the
minimum deposit is $200 per person; and for Charter air bookings the required
deposit is $125 per person. Ski, Belize and select Caribbean islands (Bonaire,
British Virgin Islands, Grenada, Guadeloupe, St. Barths, St. Vincent & The
Grenadines and Tobago) have special terms and conditions. Please see the
applicable terms and conditions on our website. Late bookings often require us
to incur additional costs for faxing, updating and confirming your hotel
accommodations. Therefore, we will charge a late booking fee of $10 per person,
in addition to the normal price on all vacations booked 14 days or less prior to
departure. Apple Vacations reserves the right to issue scheduled airline tickets
once the booking is under applicable deposit.
2. Amendments And Cancellations
If you cancel your vacation or change your departure date, flight, duration,
class of service, name, departure city, destination or hotel, the charges shown
below become payable by you. Significant additional penalties (i.e.
non-refundable airline tickets and fees, non-refundable or non-transferable
hotel promotions) may apply.
|
Cancellation And Change Penalties
Charge per
person ($) or as a % of the vacation price.
(including taxes and fuel surcharges)
|
|
Notice received by Apple Vacations in advance of departure
|
Charter Cancel Penalties
|
Charter Booking Changes*
|
|
45 days or more
|
$45
|
$45
|
|
44 - 31 days
|
$125
|
$75
|
|
30 - 8 days
|
100%
|
$250
|
|
7 - 0 days
|
100%
|
$500
|
|
Land Only and Scheduled
AirPackages
Pre-departure:
both the cancel and booking change fees are $45 Apple fee plus
applicable hotel and airline penalties. *These fees apply to changes to the
departure date, flight, duration, class of service, departure city and
destination.
Scheduled air change fees may be up to 100% of the fare.
|
|
HOTEL AND NAME CHANGES
LAND ONLY, CHARTER AND SCHEDULED AIR PACKAGES
$45 Apple fee
plus applicable hotel and airline penalties.
You must notify us immediately
of any arrangements or cancellations. If you booked through a travel agency, all
communications pre-departure must be via your travel agent. If you provide a
substitute participant on a vacation, cancellation charges will be waived, but
change fees apply.
|
If the number of individuals occupying a room changes due to an amendment or
cancellation, the remaining travelers will be responsible for any additional
costs incurred as a result of a change in the per person occupancy rate.
Suppliers' cancellation provisions on optional tours only allow a refund if
cancelled before noon the day prior to the excursion - see the excursion company
to arrange a refund. At time of guarantee you may purchase the AV-OK Total
Vacation Security Plan to cover your cancellation and change fees. Please refer
to the Plan Description.
3. Air Carriers
Apple Vacations has made arrangements for international air transportation to
your vacation destination via certified charter or scheduled air carriers duly
filed under D.O.T. regulations. Apple Vacations reserves the right to substitute
alternate aircraft if necessary. Any air transportation provided by a certified
charter air carrier may not be cancelled less than 10 days prior to the
scheduled departure date unless it is physically impossible to operate the
flight. Passengers returning from any international destination must have a
valid passport and for non-U.S. citizens valid entry documents. (See "Things To
Know Before You Go" link). Apple Vacations is not responsible for any passenger
who is unable to travel as a result of their failure to have a valid passport,
and for non-U.S. citizens, failure to have necessary travel documents. THE
FOLLOWING APPLIES FOR TRAVEL TO EUROPE ONLY: A valid U.S. passport is required
for all U.S. citizens and must be valid six months after date of return.
Non-U.S. citizens must consult with the appropriate consulate to determine if
any visas are needed.
4. Airline Responsibility
Apple Vacations and all the airlines it uses issue tickets, coupons or
electronic documents covering transportation, hotel accommodations and other
services and facilities. Neither Apple Vacations nor these airlines, or their
respective subagents, shall be held liable for loss or damage to property or
injury of person caused by reason of any defect, negligence, or other wrongful
act or omission by any other hotel, agency, transportation company or party
providing such services or facilities, strike, war, terrorism, weather,
quarantine, sickness, government restrictions or regulations, or any other cause
beyond its reasonable control. All airlines concerned are not liable for any
claim arising out of or in connection with carriage or other services or
features otherwise performed or occurring in connection with this package,
except as provided in the conditions of carriage for the airlines and the
passenger tickets issued in conjunction with this package. Apple Vacations is
not responsible under any circumstances for any injury or damages you may suffer
in connection with your air or ground transportation.
5. Luggage and Personal Property
When you fly to and from your destination the Conditions of Carriage apply, some
of which limit or exclude liability. The Conditions of Carriage are available by
requesting them in writing from the carrier or by request at the airport. Some
airlines do not cover damage to soft-sided luggage. The airlines' maximum
liability for loss, damage or delay to checked baggage is limited to $2800 per
ticketed passenger domestically and $9.07 per pound up to 44lbs per ticketed
passenger for international travel. These limits will apply unless an excess
valuation is declared at the time of check-in. All lost or damaged luggage must
be reported to an airline representative at the destination airport by the
passenger before you leave the airport. Checked baggage taken from the terminal
building at the destination will be considered to have been received in good
condition and no claim for loss or damage will be accepted after baggage has
been removed from the terminal. The maximum liability of the ground
transportation company in resort for lost or damaged property is $400. Loss or
damage must be reported immediately. Apple Vacations does not accept liability
for client luggage or personal property.
6. Forum Selection Clause
All vacations are subject to the terms and conditions shown on the Apple
Vacations Fair Trade Contract and your booking of the vacation is acceptance of
the terms in this contract. The Forum for resolution of disputes with this
contract or with Apple Vacations is and shall be the States of Illinois and
Pennsylvania and any action against Apple Vacations must be brought only in
those states and in accordance with those states' laws, rules and procedures.
What We Provide In Return
1. Price Guarantee
Our intention is to provide you with the vacation which you have selected, at
the price in effect at time of booking. If for any reason we have to increase
the price of your vacation, including an error made in computing your price, we
will offer you the option of cancellation without charge, provided that you
advise us within seven days of your receipt of notice of the increase. This does
not apply to price increases resulting from a change in U.S. or foreign
government taxes or fuel surcharges. If a scheduled airline initiates a schedule
change which results in a fare increase, the passenger is responsible for the
additional cost.
2. Flight Information
Your travel agent will be able to confirm the latest flight details at the time
you make your reservation, and these will also appear on the booking
confirmation we issue when we receive your deposit. Your flight tickets, which
we dispatch two to five weeks prior to departure (except for late bookings), or
your electronic documents will contain your flight information. All times are
subject to change. It is your responsibility to reconfirm your flight times
prior to departing for the airport. Apple Vacations assumes no responsibility
for any passengers making independent connections to our flights.
3. Amendments & Cancellation
Special features offered by hotels are subject to change at the hotel's
discretion. In the unlikely event that a major change involving a pre-departure
change of hotel, departure or return date, departure city or destination becomes
necessary, we will notify you as soon as possible. If you find the revised
arrangements we offer unacceptable, you will have the option of cancellation
without charge provided that you notify us within seven days of your receipt of
notice of the change (or prior to departure date if notified less than seven
days prior). In the event of a change, we will try to substitute comparable
services, but in the event of complete cancellation by us or a supplier, our
only liability will be to refund all monies paid (public charters only) or
provide a refund in the form of an Apple Vacations credit. For charter flights
only, if landing rights are denied by a foreign government, the flight will be
cancelled with a full refund.
4. Refunds
Any refunds always will be made as soon as possible in the original form of
payment. Please note, however, that no refunds will be made for any services
provided in the itinerary that you do not use. Passengers who do not travel
(charter, land only or scheduled air) are subject to 100% cancellation
penalties. AV-OK Plan payments are non-refundable and non-transferable. Refunds
(if applicable) for scheduled air programs will only be issued upon the return
of the unused ticket. If you booked your Apple Vacation through a travel agent,
all communications prior to your departure, including payment and refund
transactions, must be via your travel agent. If for any reason you should lose
your scheduled airline ticket, you will have to purchase a new ticket at your
own expense and upon your return home, you must contact your travel agent to
begin refund procedures by completing a "Lost Ticket Application" (fees may
apply). Any refunds made by the airline will be based on the value of the
original ticket issued less any airline processing fees. In most cases the
replacement ticket you have to purchase will be more expensive.
5. Our Responsibility to You
Apple Vacations has made arrangements with airlines, hotels and other
independent suppliers to provide you with the services you purchase; and is
represented in Mexico and most Caribbean destinations by companies organized and
existing in that destination, including providers of transportation and access
to excursions. We have taken all reasonable steps to ensure that proper
arrangements have been made for your vacation. However, we do not accept and
expressly disclaim any liability for the actions or omissions of these
independent suppliers. If you find you have any dispute with such persons,
however, we will give you as much reasonable help as we can in resolving this.
Please understand that we cannot control and will not be responsible for such
factors as weather, government actions, terrorism, mechanical breakdowns, your
physical, medical or mental disabilities, your failure to obtain valid travel
documents or your failure to follow travel instructions. Apple Vacations is not
responsible for losses or damages arising from bodily injury, property or other
damage caused by factors beyond our control, including but not limited to flight
delays, airline turbulence, transportation accidents or other unforeseen
circumstances. All prices and features described herein (as well as in Apple's
print advertisements and website) are subject to change without notice. Some
hotel room photographs do not depict the standard room category. If any term or
provision of this Fair Trade Contract is held invalid or otherwise
unenforceable, the enforceability of the remaining terms or provisions will not
be impaired thereby.
6. Security
Apple Vacations has surety trust agreements with Susquehanna Patriot Bank, 101
Bryn Mawr Avenue, Bryn Mawr, PA 19010 for payment of any charter air package
refunds as defined by the agreements. Under these agreements, unless you file a
claim with Apple Vacations (or with the bank) within 60 days after termination
of your vacation, both parties shall be deemed released from all liability to
you. Make all checks payable to Susquehanna Patriot Bank Apple Vacations Escrow.
7. "AV-OK" Total Vacation Security Plan
Protect your travel investment with the purchase of our optional AV-OK Total
Vacation Security Plan. For complete details, refer to the AV-OK Plan
Description.
These vacations are operated by:
APPLE VACATIONS
- 7 Campus Blvd., Newtown Square, PA 19073
- 101 Northwest Pt. Blvd., Elk Grove Village, IL 60007
or AVB, LLC
- 300 First Ave., 3rd Flr, Needham, MA 02494-2721
as principal and tour operators.
