The AV-OK Total Vacation Security Plan must be purchased no later than the close
of the following business day after you guarantee your booking.
AV-OK Core Plan includes Pre-departure Cancellation/Change Waiver and Tour
Guard Travel Insurance
1) APPLE VACATIONS' PRE-DEPARTURE CANCELLATION/CHANGE WAIVER
This non-refundable plan allows you to cancel or change your vacation up until
the flight check-in is closed (approximately one hour prior to scheduled
departure time), except for "no shows" and "no show" related cancels. For last
minute cancels, call 1-866-860-AVOK no later than one hour prior to your
scheduled departure. ("No-shows" include passengers who arrive at the airport or
at the gate too late to travel, or who fail to have the required passport and
other necessary travel documents.) Charter/Land Only Vacations: When a
cancellation is made during a penalty period, your charter/land only
cancellation penalty will be refunded in Apple Vacationsâ travel certificates
(redeemable through the original booking agency), with the balance of the refund
made in the original form of payment less the non-refundable AV-OK plan payment.
The entire refund will be in original form of payment if you purchased the "cash
back" option at the time of booking for an additional $30 per person. Apple
Vacations travel certificates may be used like cash when purchasing an Apple
Vacation, are valid for one year, are non-refundable and non-transferable
(issued only in the name of the passenger who cancelled) and may not be redeemed
for cash. Apple Vacations' amendment fees are waived under this coverage. Free
Child Pricing: The first child (ages 2-12) receives the AV-OK Core Plan Coverage
for free when traveling with two covered adults on charter air. If there are two
or more qualifying children on a charter air booking, the savings is prorated
between all the qualifying children. Additional adults on the booking do not
generate additional free children savings. Free Child Pricing is not available
for holiday departures. Children pay Cash Back option, AV-OK Plus Plan option
and reactivation fees. Scheduled Air Package Vacations: Scheduled airfares
including non-refundable airfares and airline penalties are now covered, with
all refunds made in the original form of payment. The AV-OK Plan payment will be
deducted from any refund. Changes: AV-OK coverage is non-transferable and must
be repurchased/reactivated if you want to have coverage on certain amended
bookings.A reactivation fee of $25 for charter/land only bookings and $45 for
scheduled air bookings applies for all departure date, duration, class of
service, hotel, departure city and destination changes. Higher reactivation fees
apply to holiday departures. Charter fare-class changes also are subject to the
$25 reactivation fee unless "AV-OK Plus" is purchased. Changes from charter to
scheduled air or between scheduled air carriers, as well as name changes,
require cancellation and full repurchase of AV-OK. If the number of individuals
occupying a room changes, the remaining travelers will be responsible for any
additional costs incurred as a result of a change in the per person occupancy
rate.
2) APPLE VACATIONS' TOUR GUARD TRAVEL INSURANCE PLAN - Post-Departure Trip
Interruption, Travel Delay, Baggage and more! Interrupt your Apple Vacation
due to a covered reason (including up to $100 per day to a maximum of $500 for a
delayed arrival on your Trip due to cancellation of arrangements by an airline
as a result of bad weather, mechanical breakdown and organized labor strikes)
and your travel investment will be reimbursed. This high-quality travel
insurance plan offered by Trip Mate will protect your vacation investment, your
belongings, and most importantly, you. This plan also covers you even if you
must interrupt your trip due to a pre-existing medical condition and you are not
disabled from travel at the time of your Plan payment. You will receive a
"Certificate of Coverage" with your travel documents, which provides complete
details of the Plan, including conditions, exclusions and limitations. Plan
payments are non-refundable and non-transferable.
NOTE for groups, ski packages and select Caribbean Islands*: Apple's Best
Price Guarantee and Pre-Departure Cancellation/Change Waiver do not apply to
Group Department bookings of 20 or more people, ski packages, and travel to
Belize, Bonaire, British Virgin Islands, Grenada, Guadeloupe, St.Vincent & the
Grenadines, St. Barths and Tobago. The Tour Guard Travel Insurance Plan is
available and includes a Pre-Departure Cancellation benefit as described below.
AV-OK Plus Plan option includes Best Price Guarantee and protection from fuel
surcharge increases
APPLE VACATIONS' BEST PRICE GUARANTEE - Provides protection from fuel
surcharge increases imposed after deposit. In addition, if a lower priced
charter fare-class becomes available after deposit, you can claim the savings.
If we advertise a discount on the exact same vacation that you have booked (same
date, flight, scheduled air fare-class, duration of stay, hotel, and room
category) and all components are available, you can claim the savings prior to
departure. This does not apply to Air Only, Square Deals, special packages,
booking date-restricted sales and hotels with a "closed" booking status. Many
added values offered by hotels are booking date restricted and may no longer
apply when you activate the Best Price Guarantee.
Tour Guard Travel Insurance Plan
Post-Departure Trip Interruption If you must interrupt your Trip after
departure due to a covered Injury, Sickness, or death - your own or that of a
Traveling Companion or a member of the Immediate Family, or for Other Covered
Events, as defined, you will be reimbursed for the unused, non-refundable land
or water arrangements, and the additional transport charges paid to return home
or to rejoin your Trip (limited to economy one-way airfare, or first class only
if your original tickets were in first class). Coverage is limited to the value
of your original vacation package price.
Travel Delay-$500 Provides up to $100 per day (maximum $500) for
reasonable accommodation and traveling expenses until travel is possible if you
are delayed for 12 hours or more due to a covered reason such as common carrier
delay; Injury, Sickness or death of you or your Traveling Companion; quarantine;
loss of passport, travel documents or money; or natural disaster.
Medical Expense/Emergency Assistance Provides reimbursement up to $25,000
for reasonable and customary medical expenses incurred within 365 days of a
covered Injury or Sickness which occurs while on your Trip; emergency dental
treatment received during your Trip; up to $50,000 for the cost of emergency
transport to home or an appropriate Hospital, including escort expense (both, if
deemed necessary by the attending Physician) for a covered Injury or Sickness
which occurs while on your Trip; or the cost of homeward carriage if deceased.
Accidental Death & Dismemberment-$10,000 These benefits are paid if loss
occurs within 365 days of a covered Injury which occurs while on your Apple
Vacation.
Baggage and Personal Effects-$1,000 Coverage for direct physical loss or
damage to your Baggage, passports, or visas while on your Trip. A $500 maximum
limit applies to jewelry, gems, watches, cameras and camera equipment, computer,
and furs - a $250 per article limit applies to all other items. If, while on
your Trip, your Baggage is delayed for 24 hours or more, the plan will pay up to
$100 for the purchase of necessary additional clothing and personal articles.
Pre-Departure Cancellation - This benefit only applies to groups of 20 OR
MORE PEOPLE, SKI PACKAGES, Belize and select Caribbean Islands (specified in
NOTE above*) not covered under Apple Vacations' pre-departure cancellation
waiver. If you have to cancel or interrupt your Trip due to a covered Injury,
Sickness, or death - your own or that of a Traveling Companion or a member of
the Immediate Family - you will be reimbursed up to the Apple Vacations Trip
Cost for: cancellation charges imposed on travel arrangements provided by Apple
Vacations if you cancel before departure.
Access Your Medical Records Online - With our exclusive Global Xpi
Service, you can assure that your most important medical records are available
to you or any Physician chosen by you, anytime, anywhere in the world, quickly,
wherever internet access is available. Register at your convenience at
www.globalxpi.com or call toll-free 1-800-379-9887. It's free during your
insured Trip! Program Code: 430
Tour Guard Coverage Terms and Conditions
The "Certificate of Coverage" defines Traveling Companion as a person whose name
appears with yours on the same Trip arrangement and who, during the Trip, will
share accommodations with you in the same room, cabin, condominium unit,
apartment unit, or other lodging; Immediate Family Member as the following
relatives - yours or those of your Traveling Companion - spouse, child, spouse's
child, son-daughter-in-law, parent(s), sibling(s), grandparent(s), grandchild,
step brother-sister, step-parent(s), parent(s)-in-law, brother-sister-in-law,
aunt, uncle, niece, nephew, guardian, Care Giver, Domestic Partner,
foster-child, or ward: and Sickness is an illness or disease of the body which
requires treatment of a Physician. Sickness of you, a Traveling Companion,
Immediate Family Member or Business Partner must commence while this plan is in
effect for you.
This plan does not cover a loss that results from an illness, disease or other
condition (of you, an Immediate Family Member, Traveling Companion or Business
Partner), event or circumstance which occurs at a time when this plan is not in
effect for you.
Certain exclusions and limitations apply and are detailed in the "Certificate
of Coverage". For example, coverage does not apply to: a Sickness or
condition of you, a Traveling Companion or Immediate Family Member traveling
with you that existed during the 60 days prior to the effective date of the
coverages (this exclusion is waived if you purchase coverage within 7 days of
your initial deposit/payment for your Trip, and you are not disabled from travel
when you make your plan payment), suicide, normal pregnancy, war or any act of
war, mental or nervous disorders.
This is a brief description of the plan. For further information ask for the
Certificate of Coverage which fully details the coverages, provisions,
limitations and exclusions of the insurance offered and is available to you,
upon request, at anytime prior to your purchase of the plan. We urge you to
obtain and carefully examine this important document.
Claim Procedures - To make a change to your existing booking, to "claim the
savings" per Apple's Best Price Guarantee or to cancel your vacation prior to
departure, contact your travel agent who will notify Apple Vacations. For all
post-departure travel insurance claims (and for pre-departure cancellation
claims for groups of 20 or more people, ski packages, Belize and select
Caribbean islands not covered under Apple Vacations' Pre-Departure Cancellation
Waiver) contact Trip Mate, Inc. (In CA dba Trip Mate Insurance Agency) at
1-866-389-5378 or report your claim on-line at tripmate.com. The Tour Guard
Travel Insurance Plan is underwritten by Stonebridge Casualty Insurance Company,
Columbus, OH. 46403
